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REFUNDS & RETURN POLICY

We at Easy Adapted PE are committed to providing our customers with the best possible shopping experience. We understand that there may be situations where you may need to return or request a refund for a product. To ensure a smooth and hassle-free process, we have established the following refund and return policy:

Refund and Return Policy

  1. Eligibility:

    • Our refund and return policy applies to products purchased directly from Easy Adapted PE website or authorized resellers. If products are bought through Amazon then that refund/return policy applies.

    • The policy covers unused, undamaged, and unaltered products in their original packaging.

  2. Timeframe for Returns:

    • If you wish to return a product, you must notify us within 5 from the date of delivery.

    • The product must be returned to us within 5 from the date of your notification.

  3. Return Process:

    • To initiate a return, please contact our customer support team at easyadaptedpe@gmail.com. Provide your order details and the reason for the return.

    • Our customer support team will guide you through the return process, including providing a return authorization and shipping instructions.

  4. Condition of Returned Products:

    • The returned product must be in its original condition, unused, undamaged, and in its original packaging.

    • Please include all accessories, manuals, and any promotional items that came with the product.

  5. Refund Options:

    • Upon receiving and inspecting the returned product, we will process the refund.

    • Refunds will be issued in the same form of payment used for the original purchase.

    • If the product is eligible for a refund, you may choose between a full refund of the purchase price or a store credit.

  6. Non-Refundable Items:

    • Certain items are non-refundable, including:

      • Digital products, such as downloadable e-books or software.

      • Gift cards or vouchers.

      • Customized or personalized products.

      • Perishable goods or products with hygiene concerns (unless damaged or defective).

  7. Return Shipping Costs:

    • Return shipping costs may be the responsibility of the customer, except in cases where the product is damaged, defective, or the return is a result of our error.

  8. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer support team immediately.

    • Provide details and, if possible, attach photos of the damage or defect.

    • We will arrange for the return shipping and provide you with a replacement or a refund, depending on your preference and product availability.

  9. Cancellation of Orders:

    • If you wish to cancel an order, please contact our customer support team as soon as possible.

    • If the order has not yet been shipped, we will cancel it and provide a full refund.

    • If the order has already been shipped, you will need to follow the return process outlined above.

  10. Changes to the Refund and Return Policy:

    • We reserve the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Please note that this refund and return policy applies only to purchases made through our official website or authorized resellers. If you have any questions or need further clarification, please reach out to our customer support team.

Remember, our goal is to ensure your satisfaction and make the refund and return process as smooth as possible. We appreciate your understanding and cooperation.

EasyAdaptedPE

easyadaptedpe@gmail.com

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